Privacy Policy
Your privacy matters to us. Here's exactly how we collect, use, and protect your data.
Our Commitment to Privacy
Maison Vue is the data controller responsible for your personal information collected through maisonvue.com. We are committed to handling your data lawfully, fairly, and transparently in accordance with applicable data protection laws including GDPR (for EU/UK residents) and CCPA (for California residents).
We process your data on the following lawful bases: contract performance (to fulfil your orders and membership), legitimate interests (to improve our services and prevent fraud), consent (for marketing communications, which you can withdraw at any time), and legal obligation (to comply with applicable laws).
Data We Collect
We collect: identity data (name, username), contact data (email address, delivery address, phone number), payment data (processed securely via our payment providers — we do not store card details), transaction data (order history, subscription details), usage data (how you interact with our website), and marketing preferences.
We may receive data about you from third parties such as analytics providers, advertising networks, payment processors, and social media platforms if you interact with our content on those platforms.
How We Use It
We use your data to process and fulfil orders, manage your membership, communicate about your account and orders, personalise your experience, send marketing communications (with your consent), improve our website and services, prevent fraud and ensure security, and comply with legal obligations.
We will only send you marketing emails if you have given your consent. You can unsubscribe at any time using the link in any of our emails or by emailing hello@maisonvue.com. Unsubscribing from marketing will not affect transactional emails about your orders.
Sharing Your Data
We share your data with: shipping carriers (to fulfil deliveries), payment processors (Stripe, PayPal, Shop Pay), email service providers (Klaviyo), analytics providers (Google Analytics), and our e-commerce platform (Shopify). All third parties are contractually required to handle your data securely and only for the purposes we specify.
No. We never sell your personal data to third parties. Ever.
We may share anonymised, aggregated data with advertising platforms (such as Meta and Google) to show our ads to relevant audiences. This data cannot be used to identify you individually.
Your Rights
Depending on your location, you have the right to: access the personal data we hold about you, correct inaccurate data, request deletion of your data (right to erasure), restrict or object to processing, data portability (receive your data in a structured format), and withdraw consent at any time. To exercise any of these rights, email hello@maisonvue.com.
We retain your data for as long as your account is active and for a reasonable period afterwards to fulfil legal obligations. Transaction data is retained for 7 years for accounting purposes. Marketing data is deleted promptly upon unsubscribe.
Data Security
We implement appropriate technical and organisational measures to protect your data including SSL/TLS encryption for all data transmission, PCI-DSS compliant payment processing, access controls and authentication, regular security audits, and staff data protection training.
In the unlikely event of a data breach that poses a risk to your rights, we will notify you and relevant authorities as required by law, typically within 72 hours of becoming aware. We will provide clear information about what happened and what steps we are taking.
Contact & DPO
For any privacy-related queries, to exercise your rights, or to raise a concern, email hello@maisonvue.com with "Privacy Request" in the subject line. We aim to respond within 30 days.
If you are unsatisfied with how we handle your data, you have the right to lodge a complaint with your local data protection authority. In the UK, this is the ICO (ico.org.uk). In the EU, contact your national data protection supervisory authority.