Help Centre

• A curated jewelry box delivered monthly
• Member Pricing — up to 40% off individual pieces
• Early access to new drops (DUSK, LUNE & STAR members)
• Exclusive member-only collections
• A Member Credit issued each month you're charged
• Access to our Vue Points loyalty programme
• Ability to skip any month — free, no penalties

Your membership is billed on the same date you first subscribed, every month. For example, if you joined on the 12th, you'll be charged on the 12th going forward.

Every month, between the 1st and 5th, you can skip that month's charge. Skip before the 5th and you won't be charged. Miss the window and your card is charged as normal and your Member Credit is issued.

We'll notify you by email and retry after 3 days. If the second attempt fails, your subscription pauses until you update your payment details in your dashboard under "Billing." Your membership benefits stay active during this window.

Every month you're charged, a Member Credit equal to your monthly charge is issued to your account. Think of it as your monthly jewelry budget — use it on individual pieces, upgrades, or save it for a bigger purchase.

• Individual pieces from our shop
• Upgrading your box tier for the month
• Purchasing a gift for someone else
• Rolling over for a larger future purchase

Yes — Member Credits expire after 12 months from issue date. We'll send a reminder 30 days before any credit expires. If you cancel your membership, credits remain valid for 90 days post-cancellation.

Yes! Multiple Member Credits can be applied to a single purchase. If your purchase exceeds your credit balance, the remaining amount is charged to your payment method on file.

• Monthly subscription charge — 100 points per $10 spent
• Individual piece purchase — 100 points per $10 spent
• Referring a friend — 500 points
• Leaving a verified review — 200 points
• Birthday bonus — 300 points

• 1,000 points = $10 off
• 2,500 points = $30 off
• 5,000 points = $75 off or a free GLOW box
• 10,000 points = $200 off or a free LUNE/STAR box

• Membre (0–2,999 pts): Standard member benefits
• Maison (3,000–7,999 pts): 1.25x points, early sale access
• Icon (8,000+ pts): 1.5x points, free shipping always, priority curation requests

• US & Canada: 7–10 business days
• UK & Europe: 8–12 business days
• Australia & NZ: 10–16 business days
• Middle East: 10–14 business days
• Rest of World: 12–20 business days

Times may be longer during peak holiday periods.

All subscription boxes ship at the end of each calendar month (typically between the 25th and last day). Subscribe before the 25th to be included in that month's shipment.

Individual pieces ship within 3–5 business days of your order being placed, then delivery takes the standard regional timeframe above.

We offer free shipping on all orders over $75 USD (or equivalent in local currency). Shipping costs for smaller orders are calculated at checkout based on your location.

Once your order ships, you'll receive a tracking number by email. You can also find it in your Member Dashboard under "My Orders." Click the tracking number to follow your parcel in real time.

First, check with neighbours or your building's reception. If you still can't locate it, email us at hello@maisonvue.com with your order number and we'll investigate with the carrier immediately.

Every Maison Vue shipment is protected against loss and theft in transit. If your parcel is confirmed lost or stolen, we will send a full replacement at no charge. Contact us within 30 days of your expected delivery date.

For international orders, customs fees may apply depending on your country's regulations. These are the responsibility of the customer and are not included in our shipping rates. We recommend checking your local customs rules before ordering.

We're so sorry! Email us at hello@maisonvue.com with your order number and a photo of what you received. We'll get the correct pieces to you as quickly as possible.

We accept exchanges within 14 days of delivery on individual piece purchases, provided the item is unworn, undamaged, and in its original packaging. We issue store credit rather than cash refunds.

Email us at hello@maisonvue.com with:

• Your order number
• The item you'd like to exchange
• The reason for the exchange
• A photo of the item

We'll get back to you within 48 hours with next steps.

For approved exchanges, customers are responsible for return shipping costs. We recommend using a tracked service as we cannot be responsible for items lost in return transit.

Because our boxes are mystery-curated and personalised, we're unable to accept returns on subscription boxes. However, if you receive a damaged item, we will replace it immediately — no questions asked.

Email us within 90 days of delivery with your order number and a photo of the damage. We'll arrange a replacement right away. Damaged items are covered under our 12-month warranty.

Yes! Every Maison Vue piece comes with a 12-month warranty from the date of delivery. We want you to feel completely confident in every piece you receive.

• Manufacturing defects
• Faulty clasps or closures
• Plating issues under normal wear conditions
• Structural breakage under normal use

• Damage from misuse, accidents, or improper care
• Normal wear and tear over time
• Damage from harsh chemicals or abrasives
• Loss of pieces

Simply email hello@maisonvue.com with:

• Your order number
• A clear photo of the issue
• A brief description of what happened

We'll review your claim within 2–3 business days and arrange a replacement if covered.

We still want to help! Even after 12 months, reach out to us and we'll do our best to find a resolution. We care about our members long-term, not just at point of sale.

• GLOW, HAZE & DUSK boxes: Premium stainless steel base with 18K gold via PVD plating process
• LUNE box: Sterling silver (.925)
• STAR box: Mix of 18K gold-plated and sterling silver depending on the monthly theme

All pieces are hypoallergenic, nickel-free, tarnish-resistant, and waterproof.

PVD (Physical Vapour Deposition) is the gold standard for long-lasting plating. It's significantly more durable than traditional electroplating, meaning your pieces stay beautiful for much longer. Our 18K PVD gold plating is certified skin-safe and tarnish-resistant.

Yes — all our gold-plated pieces are water and sweat resistant. For maximum longevity, we recommend avoiding prolonged exposure to chlorinated pools or saltwater. Our sterling silver LUNE pieces can tarnish with excessive water exposure, so we recommend removing before swimming.

Absolutely. All Maison Vue pieces are hypoallergenic and nickel-free. Our PVD plating is certified skin-safe, making our jewelry suitable for even the most sensitive skin types.

Do:

• Store in your satin pouch when not wearing
• Clean with a soft dry cloth after wearing
• Put jewelry on after applying perfume or lotion

Avoid:

• Harsh chemicals and cleaning products
• Prolonged exposure to direct sunlight
• Sleeping in delicate chain necklaces

Wrap a thin strip of paper around the base of your finger, mark where it meets, and measure the length in millimetres. Then match to our size chart:

• 14.8mm = UK H / US 3.5
• 15.7mm = UK K / US 5
• 16.5mm = UK M / US 6
• 17.3mm = UK O / US 7
• 18.2mm = UK Q / US 8

See our full Ring Size Guide for the complete chart.

We'll be honest — no jewelry brand is perfect. But we're committed to transparency, continuous improvement, and making choices that are better for people and the planet. We use FSC-certified recycled packaging, stainless steel (one of the most durable and long-lasting base metals), and partner only with manufacturers who meet strict labour and environmental standards.

• Outer box: FSC-certified recycled matte board
• Inner pouch: Recycled satin or velvet
• Collection card: Recycled paper with soy-based inks
• No single-use plastics — anywhere in our packaging

We work exclusively with manufacturers who comply with local labour laws and environmental regulations. We conduct regular reviews of our supply chain and prioritise partners who are actively working toward more sustainable practices.

• 100% recycled packaging materials by end of 2026
• Certified ethical manufacturers across our full supply chain
• Launching a jewelry take-back programme for worn or unwanted pieces
• Publishing an annual sustainability report

Yes! Gift memberships are available as e-gift cards in any denomination ($25, $50, $75, $100, $150, $200). The recipient can use the value to start any subscription tier or shop individual pieces.

Gift cards are delivered digitally by email — either to you to forward, or directly to the recipient on a date you choose. They arrive in a beautifully designed Maison Vue gift card email.

Gift cards are valid for 24 months from the date of purchase. They are non-refundable and cannot be exchanged for cash. Multiple gift cards can be combined in a single transaction.

Enter the gift card code at checkout in the "Gift Card or Discount Code" field. The balance is applied automatically. Any remaining balance stays on the card for future use.

Yes — email us at hello@maisonvue.com with your gift card code and we'll confirm the remaining balance right away.

Unfortunately, lost or stolen gift cards cannot be replaced. We recommend treating them like cash — store the email safely and don't share the code publicly.