Accessibility Statement
Maison Vue is committed to making our website accessible to everyone.
Our Commitment
Maison Vue is committed to ensuring our website is accessible to all users, including those with disabilities. We believe everyone deserves equal access to beautiful jewelry and a seamless shopping experience regardless of ability.
This accessibility statement applies to maisonvue.com and all pages within it, including our member dashboard, shop, and informational pages.
Standards & Compliance
We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. These guidelines explain how to make web content more accessible to people with disabilities. Conformance at this level demonstrates our commitment to accessibility best practices.
We are actively working toward full WCAG 2.1 AA compliance. While much of our site meets these standards, we acknowledge there are areas we are still improving. We are committed to continuous improvement.
Accessibility Features
Our site includes: semantic HTML structure for screen reader compatibility, sufficient colour contrast ratios throughout, keyboard navigation support, descriptive alt text on all product images, responsive design for all screen sizes and devices, consistent navigation structure across all pages, and focus indicators for keyboard users.
Yes — our website is designed to be compatible with major screen readers including NVDA, JAWS, and VoiceOver. If you experience any difficulties with screen reader compatibility, please let us know.
Known Issues
We are currently working on improving: captions and transcripts for video content, enhanced keyboard navigation in some interactive elements, and additional ARIA labelling in some form fields. We aim to address these in our next development cycle.
We conduct accessibility reviews with each major site update and at least annually. We also welcome feedback from users at any time.
Feedback & Contact
We welcome all feedback about accessibility. If you experience any barriers on our site, please email us at hello@maisonvue.com with "Accessibility" in the subject line. Describe the issue and the assistive technology you're using if applicable. We aim to respond within 5 business days.
If you need any content from our website in an alternative format (large print, easy read, audio, etc.), please contact us at hello@maisonvue.com and we will do our best to accommodate your request.
Absolutely. Our team can assist you via email or phone to complete any purchase or manage your membership. Email hello@maisonvue.com and we'll be happy to assist.